Terms & Conditions

Our Services

Residential Moves – From apartments to houses, we handle relocations of all sizes with care and efficiency.
Packing Services – We can professionally pack your belongings to ensure they are safe and secure during transport.
Furniture Deliveries – Reliable pick-up and delivery of new or existing furniture and appliances.
General Labor – Extra hands for loading, unloading, rearranging, or other heavy lifting needs.
Long-Distance Moves – Secure and efficient moving services for out-of-town and cross-country relocations.

Additional Information

Packing materials, piano moving, gun safe transport, and moves requiring more than one pick-up or drop-off location are available for an additional charge.

Binding Estimate

A binding estimate is a written agreement that guarantees the total cost of the move based on the services and items listed in the estimate.
Even if the move takes more time or effort than expected, the price will not increase (unless you request additional services or add items not included in the original estimate).
This gives customers peace of mind, knowing exactly what they’ll pay upfront.

Non-Binding Estimate

A non-binding estimate is based on the mover’s best assessment of the cost, but the final charges are determined by the actual weight of your shipment and the services provided.
The final cost may be higher or lower than the estimate, depending on the actual circumstances.
Federal regulations typically prevent movers from requiring you to pay more than 110% of the non-binding estimate at the time of delivery, but additional charges may still be billed later.

👉 Binding = locked-in price.

👉 Non-Binding = price may change depending on actual time and services.

Payment Policy

We accept the following payment methods:

Cash
ACH Payments
Zelle
CashApp

Checks are only accepted under certain circumstances with prior approval.

A non-refundable deposit is required to secure all bookings. This deposit confirms your reservation and will be applied toward the total cost of your service.

Deposit & Payment Terms

A non-refundable deposit is required upon booking to secure all services.
The remaining balance is due upon completion of services.

Long-Distance Moves:

A deposit equal to 45% of the total cost is required at the time of booking.
The remaining balance is due upon completion of the move, along with payment for any additional services provided.

Late Fees & Collections

• All payments are due immediately upon completion of services, unless otherwise agreed in writing.

• Payments not received within 5 business days of the due date will be subject to a late fee of 15% the outstanding balance.

• Accounts more than 30 days past due may be placed with a collections agency or pursued through legal action. The customer will be responsible for all related costs, including but not limited to collection fees, attorney’s fees, and court costs.

Liability for Loss or Damage

Our team takes great care in handling your belongings. However, in the event of loss or damage, our liability is limited as outlined below:
- Standard Liability – Unless otherwise agreed in writing, we provide coverage at the federally mandated rate of $0.60 per pound per item.
- Optional Coverage – Customers may purchase full value protection or third-party insurance for additional coverage.
We are not liable for damage to items not properly packed by our team, normal wear and tear, or items that were already damaged prior to the move.
We are not responsible for loss or damage involving:
- Fragile items (e.g., glass, marble, electronics, artwork) unless professionally packed by our crew.
- Perishable, hazardous, or prohibited items.
- Mechanical or electrical functioning of appliances, electronics, or instruments.
Any claims must be submitted in writing within 7 days of the move’s completion.

Booking Policy

A non-refundable deposit is required at the time of booking to secure your move.
For long-distance moves, the required deposit is 45% of the total cost.
Your deposit will be applied toward the total balance of your move.
Remaining balances are due upon completion of services.

Cancellation Policy

Cancellations made at least 7 days prior to the scheduled service date may be rescheduled for a later date, with the deposit applied to the new booking.
Cancellations made less than 72 hours before the scheduled service date will result in forfeiture of the deposit.
Suppose our crew arrives and the service is canceled or unable to be completed due to customer-related issues (e.g., no access to property, items not ready). In that case, the deposit will be forfeited, and additional charges may apply.

Booking Confirmation Policy

A non-refundable deposit is required at the time of booking to secure your move date and time.
Bookings are not confirmed until the deposit has been received and processed.
Once confirmed, you will receive a Booking Confirmation via email or text, which will include your scheduled service date, time, locations, and payment details.
For long-distance moves, a deposit of 45% of the total cost is required at booking.
The remaining balance is due upon completion of services.
Changes to your booking (date, time, or service details) must be requested at least 3 days in advance and are subject to availability.
All cancellations and reschedules are governed by our Cancellation Policy.

All deposits are non-refundable.

• Cancellations made 7 days or more before the scheduled service date will not incur additional charges, but the deposit will be forfeited.

• Cancellations made within 72 hours of the service date will result in a fee equal to 25% of the total move cost, in addition to forfeiting the deposit.

• Cancellations made within 24 hours of the service date will result in a fee equal to 50% of the total move cost, in addition to forfeiting the deposit.

• If our crew arrives and the move cannot be completed due to customer-related issues (e.g., lack of access, items not ready, last-minute cancellation), the customer will be charged 100% of the minimum service cost quoted, plus any applicable fees.

Force Majeure

Sure Transit LLC shall not be held liable for any delay, interruption, or inability to perform services due to circumstances beyond our reasonable control. Such events include, but are not limited to:

Natural disasters (e.g., floods, fires, hurricanes, earthquakes)
Severe weather conditions
Acts of government, regulations, or restrictions
Labor disputes, strikes, or work stoppages
Accidents, road closures, or transportation delays
Acts of terrorism, war, or civil unrest
Utility outages or other unforeseen circumstances

In the event of a force majeure occurrence, we will make all reasonable efforts to notify customers as soon as possible and reschedule services to the earliest available date. Deposits will be applied toward the rescheduled booking, but no refunds will be issued for cancellations due to force majeure events.

Customer Responsibilities

To ensure a smooth and efficient move, customers are responsible for the following:

Accessibility – Providing safe and clear access to all locations (driveways, hallways, elevators, stairways, etc.).
Preparation – Ensuring items are properly packed and ready for transport, unless packing services have been booked.
Disclosure – Informing the company in advance of all large, heavy, or specialty items (e.g., pianos, safes, oversized furniture) and any additional pickup/drop-off locations.
Prohibited Items – Notifying the company of and refraining from including hazardous, flammable, perishable, or otherwise restricted items.
Presence – Being available or designating an authorized representative at both the pickup and delivery locations to sign paperwork and provide instructions.
Payment – Paying the required deposit at booking and the remaining balance upon completion of services.
Parking/Permits – Arranging any necessary parking permits or building access permissions prior to the move.

Failure to meet these responsibilities may result in delays, additional charges, or, in some cases, cancellation of services.